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Student Care and School Policies

Pastoral Care for Internationals Students in New Zealand

The New Zealand government wishes to ensure international students living in New Zealand have an enjoyable and worthwhile study experience. When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for. To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016

 WIE is a signatory of the code and has agreed to observe and be bound by the code.  The Code of Practice is available, and can be downloaded as a pdf, on the New Zealand Legislation website.

The Code of Practice is available in a number of different languages and can be downloaded at the following links: 

Student Fees Protection

Waikato Institute of Education complies with the legislative requirements of the Education Amendment Act 1991 for the protection of student fees.  Student Fees are protected by the WIE Trust Account,  monitored by Michael Hunwick Lawer ( 0064-7-853 7623).


School Policies

Withdrawals and Refunds

Course Fees

  • You must pay all fees before the beginning of the course.

  • You cannot transfer fees to any other institution or student.

  • Fees are calculated in complete weeks. Study for part of a week is counted as a full week. The Institute is closed on public holidays, which are counted as part of your course and no compensation is provided.

  • The Institute reserves the right to adjust fees due to factors such as changes in government policy, etc.

Resource Fees
We require all students to pay a resource fee to cover additional resource expenses. The Resource fee will be charged according to the number of blocks a student enrols for, payable on invoice.


Rules and Regulations
You are expected to observe WIE's rules and regulations and to obey New Zealand laws while you are a student at WIE.

  • Waikato Institute of Education reserves the right to dismiss students who break New Zealand laws or Institute rules. We will not refund fees in the case of dismissal.
  • Immigration require 100% attendance for all classes. You are expected to comply with the conditions of your visa while you are in New Zealand. 
  • Homestay
    If you have requested WIE to arrange homestay for you, full payment must be paid at least 14 days before the start of your course.

  • Inform WIE of your arrival details so we can arrange your homestay. If you arrive without giving t14 days notice we cannot guarantee homestay accommodation but can help you find different accommodation, i.e. motel, backpackers, at your own expense, until a homestay becomes available.

  •  The initial homestay period is for a minimum of four weeks, however we recommend students stay in homestay for the period of your study as it helps you improve your English much faster. It also allows you to adapt to New Zealand life and to improve your English in an English speaking home.

  •  You must give at least TWO weeks notice if you plan to move out of your homestay.  In this case, unused homestay fees will be refunded.

  • All host families arranged by WIE have been assessed under the Code of Practice for the Pastoral Care of International Students to ensure the home is a suitable environment for international students and the family is friendly and welcoming.

  • Holidays:
    If you want to take a holiday during your course you must tell WIE at least TWO weeks in advance. Depending on your visa, your course may not be extended.


  • All international students much have sufficient medical, life, property and fee protection insurance before arriving in New Zealand. We can arrange this insurance for you if you choose this option on the application form.
  • WIEwill not be liable for any loss, damage or injury to you or your property while at the institute, on a Institute trip or activity, or with a homestay family except where this liability is imposed by the laws of New Zealand..
  • WIE cannot be held responsible for any closure due to circumstances beyond our control. In such cases we are unable to offer any refund.
  • Translation:
    WIE has tried to supply information in our  brochures and student orientation manual in different languages to meet the demand of students. Where there is a difference in meaning or interpretation in any translation, the English language version shall apply.


    Waikato Institute of Education
    Level 1 Centre Place Tower, 48 Ward Street,
    PO Box 773, Hamilton, New Zealand
    Phone: 64 - 7 - 8382450   Fax: 64 - 7 - 838 2453